Baggage and Valuable Items FAQ's

We can cover certain more valuable items however limits do apply. The single item limit for Valuables – as defined in the policy – is R1,500. You may find that certain more valuable items are covered by your home contents policy even if you are taking them on your trip (you will need to check this with your home contents insurance provider direct).

Your luggage is covered, depending on the level of cover you selected, but your claim may be refused if you do not take all reasonable precautions to protect your luggage. This means ensuring that you do not leave it unsupervised and taking all necessary steps to avoid any loss or damage.

Report the theft or loss to the Police within 24 hours of discovering it and ask them for a report in writing. If appropriate, report the theft or loss to your hotel or apartment manager and ask them for a report in writing. You are not allowed to leave the airport without reporting the loss to the carrier.

Cameras, photographic, and video equipment, and associated equipment of any kind; computer hardware and software; games consoles (Playstation, Gameboy, Nintendo, etc) accessories and games; personal organisers; mobile telephones; televisions; portable audio equipment (DVD, CD, mini-disc, MP3 players, i-pods, etc) and all associated discs and accessories; spectacles; prescription sunglasses, telescopes; binoculars; jewellery; watches; furs; leather articles; perfumes; precious stones and articles made of or containing gold, silver or other precious metals.