Every claim is different; we understand that. So, we promise to consider these differences to enable a smooth claims process for you. Thank you for allowing us to Insure you and everyone you love.
How to claim
1. Get in touch
Get in touch with your Hollard agent or any Hollard office in the event of the passing of a loved one.
You can also reach us via:
Email: life@hollard.com.gh
WhatsApp: 0501533698
Or at any Hollard branch or offices nationwide.
2. Fill out the claim form
Once you have informed us about the claim event, you'll be asked to fill out a claim form. Properly complete the claim form and include all necessary documentation for proof of death.
You can submit these via:
Email: life@hollard.com.gh
WhatsApp: 0501533698
Or at any Hollard branch or offices nationwide.
3. Wait for processing
After you have filled and submitted your claim forms, we will analyse and validate your claim. We will then process it as soon as possible so we can make the settlement for you.
4. Expect feedback on your claims
By this step, we will have reviewed and processed your claim request, so we will let you know within 48 hours or make the payment if your claim is successful.
Documents you need to make a claim:
- A properly completed claim form
- Deceased ID
- Claimant ID
- Medical certificate of cause of death (in cases where death occurred at the hospital)
- Police report (in cases of accidental death/death occurring at home)
- Coroner's inquest (in cases of accidental death/death occurring at home)
- Medical history (only when applicable - for cases of pre-existing conditions)
- Any supporting documents, an obituary, mortuary documents, etc.
