How To Claim On Hollard Insurance Policies

Every claim is different; we understand that. So, we promise to consider these differences to enable a smooth claims process for you. Thank you for allowing us to Insure you and everything you love.

How to claim

1. Notify us

Notify us as soon as you can, after an accident has occurred. You can give us a call on 0202222392. The sooner you let us know, the sooner we can assist you in solving the problem and settle your claim.

You can reach us via:

Email: claims@hollard.com.gh

WhatsApp: 0202222392

Call: 0800 444 999

2. Submit forms

Now that we know, we need you to fill out a claims form with all the necessary documentation. In the case of motor policies be sure to include the following:

  • Images of the damaged vehicle
  • Copy of your driver’s license
  • Estimate from Hollard approved garage/ Estimate of repair
  • Police report
  • Fire service report where applicable

In the case of a fire or burglary, you would require a police report. Complete your claims form and include all necessary documentation. You can request & submit your forms.

You can reach us via:

Email: claims@hollard.com.gh

WhatsApp: 0202222392

Or at any of our offices

3. Wait for processing

After you have filled and submitted your claim forms, we will analyse and validate your claim. We will then process it as soon as possible so we can make the settlement for you.

4. Expect feedback on your claim

By this step, we will, have reviewed and processed your claim request, so we will let you know within 48 hours or make the payment if your claim is successful.

Claim requirements

Motor injury and death claim requirements

  • Online Motor Accident Report Form
  • Final police report
  • 2 passport pictures of each claimant/s
  • Initial and final medical report (in case of injury)
  • Cause of death/death certificate (in case of death)
  • Probate/letter of administration (in case of death-interstate, or if claiming on behalf of the minor
  • Affidavit of instructions if the solicitor is involved
  • Statement of claim stating personal particulars of injured or deceased and amount being claimed as compensation

Fire and Allied perils requirements

  • Completed Fire and Allied Perils Claim Form
  • An incident report from the insured
  • Post loss inspection report from Risk Management Dept
  • Cost of replacement/repair of damage or loss (indemnity requires replacement with a similar item. No improvement is allowed. Price of new item depreciated for usage to arrive at market value)
  • Invoices/waybills for stolen items
  • Stock books indicate the value of stock held before loss
  • Assets register indicating assets held immediately before the loss
  • Fire Service Report (in case of fire)
  • Police report (in case of impact from a moving vehicle)
  • Pictures of damaged/damaged items if possible

Group/Personal Accident requirements

  • Completed Group/Personal Accident Claim Form
  • Evidence of salary for policies where the capital sum is multiple of salary
  • A medical report indicating the number of days out of work and the permanent disability if any
  • Receipts/medical expenses
  • Cause of death/burial certificate (in case of death)
  • Probate/letter of administration (in case of death)
  • Payroll/slip

Workmen's Compensation requirements

Money claim requirements

  • Completed Money Claim Form
  • Internal report on the incident from the insured
  • Police report
  • Evidence of the amount of money in transit or the safe before the loss
  • Home Insurance requirements

Documentation and procedure would be as under Fire, Burglary or Liability Insurance based on the peril that caused the loss or damage.