At Hollard, we work with people, not clients; we push passions, not paper. We ensure that our customers leave satisfied at every interaction because our customers mean everything to us. We always put customers first; it is the Hollard Way.
As part of our Customer Service Charter, we promise to Put Customers First in all touch points. We promise our customers to:
- Be professional and courteous in all our interactions
- Be clear in our communication and promises
- Offer products and services that are relevant to you
Customer Experience Centre
Our Customer Experience Centre uses advanced technology and skilled advisors who quickly address queries for Hollard Insurance and Hollard Life. Located at Capital Place, Airport Residential Area, it handles claims and policy updates in English, Twi, Ewe, and Hausa.
Contact us toll-free on 0800 444 999 every weekday from 8 am to 5 pm.
Features
The unit executes the following tasks:
- Advise customers on Hollard’s services or products
- Help to resolve customer complaints
- Assist in the renewal of expired motor insurance policies
- Remind customers about the expiration of their policies
- Advise customers who have unsuccessfully been deducted with alternative ways of payment
- Performs KYC and updates customer information in the system
